Job Purpose:
Under direction of the manager of BabyMobile services, this position works on the organization’s mobile units (the “BabyMobiles”) providing direct program services to clients at the agency’s various BabyMobile locations throughout central Oklahoma. This position will primarily work on the BabyMobiles and will provide back-up client services and clerical assistance at our main location as needed.
Position Qualifications:
- Must possess strong oral and written communication skills.
- Must have the ability to excel in a diverse, collaborative team environment. Must have good planning and coordination skills.
- Knowledge of telephone and business machine operations; skilled in the use of personal computers and related software. Possess a high level of interpersonal skills to handle sensitive and confidential ICS, client, donor, and employee information and situations.
- Ability to multi-task and remain calm in hectic situations.
- Ability to understand various Infant Crisis Services operations and procedures. Able to maintain a professional, customer service-oriented attitude at all times.
- Ability to meet face-to-face with a diverse clientele, foster rapport, deliver information, counsel, and refer with sensitivity to cultural issues.
- Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. To meet their needs in a polite, courteous and cooperative manner.
- Possess a high level of initiative, effort and commitment towards completing assignments efficiently. Demonstrate attention to detail and to work independently and make sound decisions.
Position Requirements:
- Must be Spanish and English bilingual.
- Minimum high school diploma or GED.
- Must have valid state driver’s license and be willing/able to drive large vehicles (does not require special driver’s license).
- Must have the flexibility and willingness to occasionally work evenings and weekends when required, as well as scheduled travel in the state of Oklahoma as required (This positions spends approximately 75% of time spent outside of the office in the community).
- Mission-oriented and willing to apply Infant Crisis Services’ standards and beliefs to the performance of job duties, adhering to Infant Crisis Services core values of respect, compassion, kindness and love.
