CAREERS

CAREERS

Client Services Coordinator

Job Purpose:

To coordinate the agency’s resources to clients, ensuring timely care to babies and toddlers in crisis.
Under direction of the Manager of Client Services, this position works primarily on program-related activities dealing with client in-take/out-take, program support services, and varied clerical office support tasks. This includes back-up reception and telephone, word-processing, and data input. Provides program services at the agency’s various locations including the main branch and BabyMobiles.

Position Qualifications:

  • Must possess strong oral and written communication skills.
  • Must have the ability to excel in a diverse, collaborative team environment.
  • Must have good planning and coordination skills.
  • Knowledge of telephone and business machine operations; skilled in the use of personal computers and related software.
  • Possess a high level of interpersonal skills to handle sensitive and confidential ICS, client, donor, and employee information and situations.
  • Ability to multi-task and remain calm in hectic situations.
  • Ability to understand various infant crisis services operations and procedures.
  • Able to maintain a professional, customer service-oriented attitude at all times.
  • Ability to meet face-to-face with a diverse clientele, foster rapport, deliver information, counsel, and refer with sensitivity to cultural issues.
  • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. To meet their needs in a polite, courteous and cooperative manner.
  • Possess a high level of initiative, effort and commitment towards completing assignments efficiently.
  • Demonstrate attention to detail and to work independently and make sound decisions.

Position Requirements:

  • Must be Spanish and English bilingual.
  • Minimum high school diploma or GED.
  • Must have valid state driver’s license and be willing/able to drive large vehicles (does not require special drivers’ license).
  • Mission-oriented and willing to apply infant crisis services’ standards and beliefs to the performance of job duties, adhering to infant crisis services core values of respect, compassion, kindness and love.
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Client Services Coordinator

Job Purpose:

To coordinate the agency’s resources to clients, ensuring timely care to babies and toddlers in crisis.
Under direction of the Manager of Client Services, this position works primarily on program-related activities dealing with client in-take/out-take, program support services, and varied clerical office support tasks. This includes back-up reception and telephone, word-processing, and data input. Provides program services at the agency’s various locations including the main branch and BabyMobiles.

Position Qualifications:

  • Must possess strong oral and written communication skills.
  • Must have the ability to excel in a diverse, collaborative team environment.
  • Must have good planning and coordination skills.
  • Knowledge of telephone and business machine operations; skilled in the use of personal computers and related software.
  • Possess a high level of interpersonal skills to handle sensitive and confidential ICS, client, donor, and employee information and situations.
  • Ability to multi-task and remain calm in hectic situations.
  • Ability to understand various infant crisis services operations and procedures.
  • Able to maintain a professional, customer service-oriented attitude at all times.
  • Ability to meet face-to-face with a diverse clientele, foster rapport, deliver information, counsel, and refer with sensitivity to cultural issues.
  • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. To meet their needs in a polite, courteous and cooperative manner.
  • Possess a high level of initiative, effort and commitment towards completing assignments efficiently.
  • Demonstrate attention to detail and to work independently and make sound decisions.

Position Requirements:

  • Must be Spanish and English bilingual.
  • Minimum high school diploma or GED.
  • Must have valid state driver’s license and be willing/able to drive large vehicles (does not require special drivers’ license).
  • Mission-oriented and willing to apply infant crisis services’ standards and beliefs to the performance of job duties, adhering to infant crisis services core values of respect, compassion, kindness and love.